Terms of Service

These Terms of Service ("Terms") govern your access to and use of Vikn Remote Desk, operated by Vikn Codes LLP ("we", "us", or "our"), on Windows, macOS, Linux, Android and iOS (the "Service").

By installing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

Vikn Remote Desk lets a person view and control another computer or Android device over the internet, with that device’s consent, for remote support, remote work and administering machines you are responsible for.

Screen, input, clipboard and file traffic passes directly between the two devices and is encrypted end to end; we do not record sessions and cannot see their contents. What we hold is described in our Privacy Policy.

These Terms cover Vikn Remote Desk only. Other Vikn products have their own terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a binding contract to use the Service.

You agree to:

• Provide accurate, current and complete information.
• Keep your credentials confidential and not share your account.
• Be responsible for all activity under your account, and for every session opened with a one-time code or unattended password you set.
• Notify us promptly of any unauthorized access or security breach.

An unattended password is, by design, enough for anyone holding it to reach that machine. Choose a strong one, do not reuse it, and change it when someone who knew it should no longer have access. We cannot recover it for you: it is never sent to us, only a value derived from it is kept on the machine itself.

This is the core condition of using the Service. You may connect to a device only where at least one of the following is true:

• You own the device.
• The device belongs to your organization and you are authorized to administer it.
• The person responsible for the device has given you informed permission to connect to it, on that occasion or as a standing arrangement they know about and can withdraw.

You must not

• Install or configure the Service on someone’s device to monitor them without their knowledge, including a partner, family member, employee or child. Covert monitoring is a prohibited use, and we will terminate accounts used for it.
• Conceal, disable or work around the on-screen indicators that show a session is running.
• Obtain access to a device by deception, coercion, or by persuading someone to hand over a connection code or password under a false pretext — including impersonating us, a bank, a government body, or a technical support service.
• Use the Service to gain access to any account, system or data you are not authorized to access.
• Use the Service to distribute malware, to run a botnet, or to attack, disrupt or degrade any system.
• Resell, sublicense or provide the Service to a third party except under a reseller or partner arrangement agreed with us in writing.
• Reverse engineer, copy or circumvent the technical limits of the Service, except where the law expressly permits it.

Technical-support scams and remote-access fraud are the abuse this Service is most likely to attract. We treat a credible report of it as grounds for immediate termination without notice, and we will cooperate with law enforcement.

Because session traffic is end-to-end encrypted and never stored by us, we have no visibility into what is done during a session and no ability to review, moderate or recover it.

You are responsible for what you do on a device you connect to, for any data you transfer in either direction, for having the right to handle that data, and for any change you make to a machine that is not yours. If you support other people’s machines, you are responsible for telling them what you did.

If you administer an organization on the Service, you are responsible for its members, for the machines registered to it, and for their compliance with these Terms.

Where you enable unattended access to devices used by your staff, you are responsible for telling them that the device can be reached remotely and for meeting any workplace-monitoring or data protection obligation that applies to you. An organization’s administrators can see its session history, including which member connected to which machine and when.

The Service, including its software, design, branding and the content we provide, is owned by us or our licensors. Except for the rights expressly granted to you, we reserve all rights in and to the Service. You may not use our trademarks, logos or branding without our prior written permission.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation, and we do not guarantee that any particular connection will succeed — some networks will not allow one.

We may modify, suspend or discontinue features from time to time. Where practical we will give reasonable notice of material changes that adversely affect your use.

The Service is offered under free and paid plans. A plan may limit the number of registered machines, concurrent sessions and other features; those limits are described at the time of purchase.

You agree to pay the fees for the plan you select. Unless stated otherwise, fees exclude taxes, are non-refundable except as required by law, and subscriptions renew automatically until cancelled. We may change pricing on a prospective basis with reasonable notice; a price change never applies to a term you have already paid for.

Purchases made inside a mobile app

Where you buy or renew through Apple’s In-App Purchase or Google Play Billing, that purchase is processed by Apple or Google under their terms. Manage or cancel it in the App Store or Play Store, and refunds for it are handled under that store’s refund policy.

The Service depends on third parties, including cloud hosting, relay infrastructure and payment providers, whose own terms may apply to your use of them. We are not responsible for the availability, accuracy or practices of third-party services we do not control.

To the maximum extent permitted by law, we and our affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will meet your requirements, be uninterrupted, secure or error-free.

You will indemnify and hold us harmless against any claim, loss or expense arising from your use of the Service in breach of these Terms — in particular from connecting to a device you were not authorized to access, or from what was done during a session you opened.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service, other users or third parties — and immediately, without notice, where we have credible grounds to believe the Service is being used for unauthorized access or covert monitoring.

On termination your right to use the Service ends and your registered machines stop being reachable through your account. Sections that by their nature should survive termination will survive.

Your use of the Service is also governed by our Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy controls.

We may update these Terms from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you in the app. Continuing to use the Service after the changes take effect means you accept the revised Terms.

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to applicable law, the courts located in India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.