Terms of Service

These Terms of Service ("Terms") govern your access to and use of Vikn Desk, operated by Vikn Codes LLP ("we", "us", or "our"), across the web, desktop, iOS and Android (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. If you do not agree to these Terms, do not use the Service.

Vikn Desk is a cloud-based help desk and ticket management platform that enables organizations to receive, organize, respond to, and resolve customer support requests. Features include ticketing, real-time messaging, notifications, SLA tracking, reporting, and team collaboration.

These Terms cover Vikn Desk only. Other Vikn products have their own terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a binding contract to use the Service. The Service is intended for business and professional use, not for personal or household purposes.

To use the Service you must create an account. You agree to:

• Provide accurate, current, and complete information.
• Keep your credentials confidential and not share your account.
• Be responsible for all activity that occurs under your account.
• Notify us promptly of any unauthorized access or security breach.

Your account is a single Vikn identity shared across Vikn products; using it on another Vikn product is subject to that product’s terms. We are not liable for any loss arising from your failure to safeguard your account credentials.

You agree not to, and not to permit others to:

• Use the Service for any unlawful, harmful, or fraudulent purpose.
• Upload or transmit malware, or attempt to disrupt or compromise the Service.
• Gain unauthorized access to any accounts, systems, or data.
• Reverse engineer, copy, or resell the Service except as permitted by law.
• Send spam or unsolicited communications through the Service.
• Infringe the intellectual property or privacy rights of others.
• Use the Service to store or transmit content that is illegal, defamatory, or abusive.

If you administer an organization on the Service, you are responsible for managing your members, agents, roles, and permissions, and for their compliance with these Terms.

You are responsible for obtaining any necessary consents from your contacts and end users whose data you process through the Service, and for using the Service in compliance with applicable laws.

As between you and us, you retain all rights to the data you and your users submit to the Service, including tickets, messages, attachments, and contact records ("Customer Data").

You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide and improve the Service, to maintain security, and as otherwise permitted by our Privacy Policy. We do not sell Customer Data, and we do not use it to train machine learning models.

The Service, including its software, design, branding, and content we provide, is owned by us or our licensors and is protected by intellectual property laws. Except for the rights expressly granted to you, we reserve all rights in and to the Service.

You may not use our trademarks, logos, or branding without our prior written permission.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

We may modify, suspend, or discontinue features of the Service from time to time. Where practical, we will provide reasonable notice of material changes that adversely affect your use.

The Service may be offered under free and paid subscription plans. Where paid plans apply, fees, billing cycles, and features will be described at the time of purchase.

You agree to pay all applicable fees for the plan you select. Unless stated otherwise, fees are exclusive of taxes, are non-refundable except as required by law, and subscriptions may renew automatically until cancelled. We may change pricing on a prospective basis with reasonable notice; a price change never applies to a term you have already paid for.

Purchases made inside a mobile app

Where you buy or renew a subscription through Apple’s In-App Purchase or Google Play Billing, that purchase is processed by Apple or Google under their terms. Your subscription is then managed in the App Store or Play Store: cancel or change it there, not with us, and refunds for those purchases are handled under that store’s refund policy.

The Service relies on and may integrate with third-party services, including cloud hosting, file storage, payment providers, and push notification providers (Apple Push Notification service and Firebase Cloud Messaging). Your use of such third-party services may be subject to their own terms.

We are not responsible for the availability, accuracy, or practices of third-party services that we do not control.

To the maximum extent permitted by law, we and our affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any data will be accurate or preserved without loss.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service, other users, or third parties.

Upon termination, your right to use the Service ends. We may delete Customer Data after a reasonable period, subject to our Privacy Policy and any legal obligations. Sections that by their nature should survive termination will survive.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you acknowledge that you have reviewed the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy controls.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. Subject to applicable law, the courts located in India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service.